Consumer Protection

The Consumer Protection Association offer a range of services designed to offer purchasers of home improvements valuable protection.

What is guaranteed?

Deposit Indemnity. Deposits paid to licenced companies for installations can be covered by the Consumerguard Insurance Scheme provided the sum paid does not exceed £2500 or 25% of the net contract price, which ever is the lessor (subject to conditions).

Insurance Backed Guarantee. In the unlikely event that the member company should cease to trade, a CPA Consumer Guard Insurance Backed Guarantee will enable you to claim for the repair of any installation defects that may subsequently arise. Depending on the nature of the work undertaken, this guarantee is available for a period of 10 years and is underwritten by The National Insurance & Guarantee Corporation Ltd.

Important: Upon completion of your installation you must ensure that you receive your Insurance Backed Guarantee detailing the scheme's terms & conditions. In the event of a claim you must produce this document.

Consumer Helpline. If you are unsure as to any aspect of the protection offered or require advice please contact the CPA.

Consumer Surveys. We believe that it is vital to evaluate the quality of our members product, installation and service and would ask for your help in completing a questionnaire. This will be of great value to us in assessing our members and maintaining our high quality approach.

Click here to go to the Consumer Protection Association site.